Frequently asked questions? We have the answers!
Welcome to our FAQ page – your one-stop shop for quick answers to all your On Trend Collective questions. Whether it's shipping, returns, product information, or discounts – we're here to help make your shopping experience as easy as possible. Do you have any questions? Feel free to contact us anytime!
We ship within the EU as standard. Shipping costs are displayed in the shopping cart. As soon as your package has been shipped, you will receive a tracking number by email.
We typically deliver within 3-7 working days after receiving your order.
Yes! You have a 14-day return policy. Returns must be received within 14 days of receipt of the goods. Items must be unused and in their original packaging. Return shipping costs are the responsibility of the customer. After inspection, we will refund the purchase price.
If a product is damaged or defective, please contact us within 48 hours of receipt. We will send you a replacement or refund as soon as possible.
Once your order has been processed or shipped, we unfortunately cannot change it. Please contact us as soon as possible if you need to make any adjustments.
Simply send us an email via the contact form on our website. We usually reply within 24–48 hours.
If you haven't found the right answer on this page, just write to us!